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GISC Launches New Online Resource Hub for Impact Sourcing Knowledge

The Global Impact Sourcing Coalition (GISC) supports research demonstrating the value of Impact Sourcing to business and society. In order to raise awareness and share knowledge of Impact Sourcing, GISC has created a new online Resource Hub.

The Resource Hub is available at and contains case studies, reports, videos, infographics and toolkits from GISC, its members and other leading organisations. The available research outlines the business case and social benefits of Impact Sourcing as well as examples of implementation and measurement. By sharing these resources, GISC aims to make it easier for members and other stakeholders to increase their knowledge of Impact Sourcing and benefit from the experiences of other organisations.

The Resource Hub is intended to support GISC members as well as representatives from businesses, development organizations and government programmes looking for:

  • A basic understanding of Impact Sourcing
  • The business case for Impact Sourcing
  • Metrics for measuring the impact of Impact Sourcing
  • Tools to help implement and communicate about Impact Sourcing
  • Case studies of how GISC members have benefitted from Impact Sourcing

For example, a report by Everest Group and The Rockefeller Foundation “The Business Case for Impact Sourcing in South Africa”, also available on the Resource Hub, found that the business case for Impact Sourcing comprises of six key elements.

Source: Everest Group 2016

The report shows that in addition to business benefits such as lower attrition, Impact Sourcing helps companies in contributing towards socio-economic development. Impact Sourcing means a significant increase in earning potential for impact workers. In addition, for every impact worker hired five or six family members or related individuals benefit and the impact on the local economy is three and a half to four times the direct income of the impact worker.

A report by Accenture and The Rockefeller Foundation, “Exploring the Value Proposition for Impact Sourcing—The Buyer’s Perspective” shows buyers are interested in the “additive nature of Impact Sourcing—whereby clients have the opportunity to positively impact their internal Corporate Social Responsibility (CSR) agenda and have a greater positive impact on the broader communities on top of the typical business case for outsourcing”.

Source: Accenture 2012

A case study of Teleperformance South Africa, available on the Resource Hub, shows how Impact Sourcing improved service delivery and generated social development of improving lives of disadvantaged youth Teleperformance South Africa measured a range of metrics, including the average number of calls per hour per agent. Impact workers showed a steady increase in performance, outpacing the average over time.

Some case studies illustrate how Impact Sourcing has helped meet specific recruitment needs. For example, CCI group of companies established Careerbox in 2013, with the aim of training talented individuals from disadvantaged communities in South Africa. From January to June 2014, Careerbox received over 3,000 applications of which about 30% were selected for the development programme. In the first year of its operations, Careerbox successfully placed 68% of the trained candidates in the BPO service industry. Given that attrition is a key concern in the BPO industry, Careerbox measured retention rates of its workers versus traditional workers and found that at both 90 days and 180 days retention rates were better for Careerbox workers.

Other case studies demonstrate the impact on workers’ living standards. RuralShores provides sustainable employment to over 2,500 young people in rural districts of India. RuralShores tracks metrics measuring economic stability, standard of living and satisfaction levels of its employees. In a case study in 2016 RuralShores reported that an internal study among 650 respondents across 11 centres showed significant improvement in the living standards of the employees after joining RuralShores. The study showed 46% of employees purchased mobile phones and 56% purchased durable consumer goods. The survey also showed a 20% increase in family savings.

These reports, together with other resources, help to build a picture of the positive impact created by Impact Sourcing globally. GISC welcomes new resources for the Resource Hub. Please contact with contributions.